The Herb Chambers Companies are committed to respecting the privacy rights of
our customers and all visitors to our web site, www.herbchamberslexus.com. We take this
matter very seriously, and have instituted policies and procedures to insure
that your privacy rights are safeguarded. The following outlines
www.herbchamberslexus.com's privacy policies and details the measures we have taken to
protect your privacy, while providing you with a unique and rewarding online
shopping experience.
Our Promise

www.herbchamberslexus.com provides you with a safe, no-hassle method of researching,
shopping, and purchasing a vehicle. In this regard, we address the issues of
security, full-disclosure, fair and honest pricing, and provide a thorough and
specific Privacy Policy.
 
 
What information does www.herbchamberslexus.com collect?

As part of the vehicle research and purchase process, information such as your
e-mail address, name, and contact telephone numbers will be requested. This
information will be used solely as described below.
 
When entering information on this web site, some forms are transferred
automatically to www.herbchamberslexus.com's lead management system called BuzzTrack.
The BuzzTrack system will automatically record the information and send it to an
Internet Sales Guide (ISG) so that your inquiry may be answered promptly by a
qualified representative near you
 
www.herbchamberslexus.com provides for limited employee access to the BuzzTrack
system. BuzzTrack is a secured application that can only be accessed by entering
a valid user name and password. Once you have expressed interest in being
contacted, the ISG will respond through a personalized email or phone call.
 
After the initial email contact, there may be several points of communication
between you and the ISG by either telephone or email. At any point in the
relationship you have the option of indicating by either telephone or email that
you no longer wish to be contacted by the ISG. In this event, the ISG will
access the BuzzTrack system and mark your customer record as ''closed'', at
which time, you are removed from ''active'' status.
 
If you express interest in financing a vehicle, additional information
related to creditworthiness will be requested by www.herbchamberslexus.com. This credit
information will only be used in compliance with applicable federal and state
law.
 
 
Does www.herbchamberslexus.com use cookies?

www.herbchamberslexus.com does, in a limited manner, use a technology called "cookies".
A cookie is a small piece of text that you can agree to place on your computer's
hard drive. In most cases, you can set your web browser to prompt you when a
cookie request is being made from a web page, such as the www.herbchamberslexus.com web
page, and you have the option to accept or not. If you accept or do not reject
the cookie, then your browser adds the text in a small file, which will expire
in 90-days. Accepting cookies in no way gives us access to your computer or any
personal information about you. It is merely a method of storing information to
improve your online experience. It will assist us in making your site visit
easier and more productive. Technically, cookies are harmless, occupying just a
few bytes on your hard drive. Note that personal information is often contained
in or linked to a cookie (such as email address, zip code, etc.). The only time
that www.herbchamberslexus.com receives such information is if you volunteer it by
typing in the information. The use of the personal information is limited to
being contacted by the ISG as described above, or, for obtaining financing if
you request.
 
The following describes how our website uses cookies and how we provide you
with a more personalized experience:
 
Marketing:

We publish special promotions, pricing promises, brand name and various other
messages on the internet to help consumers find www.herbchamberslexus.com. In order to
determine which method is most effective, a cookie is used to capture which
method was used to find our web site. The information included in the cookie is
limited to only the message identifier.
 
 
Does www.herbchamberslexus.com track my visits?

At www.herbchamberslexus.com, our site may also gather information about which areas of
our site receive the most visits. We send site metrics information to a
third-party who then aggregates the captured data. The type of data captured
includes; search engine referral, traffic driven by ad banners or other online
promotions, how visitors navigate around the site, and the most popular pages.
We also track technical information, such as the browser version and operating
system of visitors, to deliver a better site design for our visitors. The data
is analyzed, generating several different types of reports showing different
views on the data collected. We do not capture any information about any
individual's use of the site - rather only aggregate data is captured. Our
third-party metrics provider is obligated to strict confidentiality restrictions
and is not permitted to sell or use www.herbchamberslexus.com aggregate site data for
any purpose other than for providing The Herb Chambers Companies with the
metrics information. The Herb Chambers Companies, do not share, sell or provide
any of this aggregate data with outside companies, with the exception noted
above. Furthermore, www.herbchamberslexus.com does not track where you go on the World
Wide Web.
 
 
How is email used on www.herbchamberslexus.com?

A customer provides an email address to www.herbchamberslexus.com in two instances:
 
1. Price Quote - if a customer clicks on ''price quote'', an email
address is requested. In accordance with various state laws, a specific price
quote can only be offered to a unique individual - not to the public at large.
In order to provide you with a price quote on the site, you must first identify
yourself as an individual by entering your email address.
 
2. Contact Form - if a customer wishes to be contacted by an ISG, the
customer completes a form that includes a request for their email address.
 
In both cases where an email address is requested, the customer voluntarily
submits their email address in order to receive follow up information, a
specific price quote, or establish a relationship with an ISG.
 
 
Does www.herbchamberslexus.com share any information it collects with outside
parties?

At www.herbchamberslexus.com, we consider the information you choose to share with us
personal and confidential. We will not rent or sell your name, address, e-mail
address, credit card information or personal information to any third party
without your permission, except as may be required by law. There are several
points within our site that link to third party sites (such as Kelley Blue Book,
Progressive Insurance, Carfax, AIC, Chrome, etc.) that may require various
pieces of personal information. Each of these sites has their own Privacy Policy
governing use on their sites.
 
 
Does www.herbchamberslexus.com provide a way to update or remove personal
information?

A customer wishing to change, update, or remove personal information may do so
by contacting the ISG either by email or telephone and stating their wishes at
any time
 
 
Why are we telling you all this?

Because www.herbchamberslexus.com is a firm believer and active participant in consumer
privacy, we maintain these policies that give our visitors full disclosure. The
Herb Chambers Companies believe in improving the customer's online shopping
experience through the responsible and secure collection and usage of customer
data..
 
 
Your Consent

As a condition to using the www.herbchamberslexus.com site, we require your approval to
collect this data. By visiting www.herbchamberslexus.com you agree that we may collect
and use this information as stated in our privacy policy. If we change our
privacy policy, we will post the changes on this page so you are always informed
about what information we collect, how we use, and under what circumstances we
disclose it.
 
 
www.herbchamberslexus.com Security Statement

At www.herbchamberslexus.com, we've taken important measures to keep the information
you share with us safe and secure.
 
Secure Technology:

www.herbchamberslexus.com uses Secure Sockets Layer (SSL) encryption technology to
protect your personal information provided on credit applications and where
credit card information is required. SSL encrypts or codes this information as
it travels over the Internet, and is then decoded by www.herbchamberslexus.com and its
business partners who facilitate your transactions on this web site.
 
We do not read personal communications. We do not give out your telephone
number, credit card information, or screen names, unless authorized to do so or
as required by law.
 
 
How do I know when my information is protected?

You can tell if you are using a Web browser that supports SSL if a "key" or
"padlock" icon appears in one of the lower corners of your screen (For example,
when using Netscape you will see a key; when using Internet Explorer you will
see a padlock). When you enter a secure page, the key is "unbroken" or the lock
is closed. This means that your communications are now secure, encrypted, and
cannot be read by non-authorized sources.
 
Another sign that you are in a secure transaction mode is a URL that begins
with "https:". When you see any of these symbols on your browser, you know that
your information is protected and you can interact with the website with
confidence.
 
 
Security and Applying for a Loan

When applying for an auto loan on the www.herbchamberslexus.com web site, your credit
application is sent directly to the dealership that you have chosen. The credit
application is securely collected and transmitted using SSL technology that
encrypts your personal information as it travels over the Internet. (Please see
our security statement above for further details.)
 
 
Privacy and Applying for a Loan

At www.herbchamberslexus.com, we take your privacy very seriously. We know that
information about you and your finances are sensitive. As we point out in the
Consent Statement you must read before submitting a credit application, your
credit application is submitted to the certified www.herbchamberslexus.com dealership
of your choice. Only duly authorized and qualified personnel at the dealership
have access to your credit application.
 
By submitting your credit application, you are giving consent to the
authorized www.herbchamberslexus.com dealership selected at the beginning of the
application process to investigate your credit and employment history. A credit
report may be obtained, in connection with this application, for a renewal or
extension of credit for which application was made. Upon request, you will be
told if a credit report(s) was/were obtained, and given the name and address of
the credit reporting agency(ies) providing the report(s). Your credit
information may be shared with third party lending institutions, which have a
business relationship with the dealership that you have chosen for the purpose
of providing auto loans.
 
Once you have completed and submitted the credit application, you will be
presented with a "Thank You" page, which discloses the address and phone number
of the dealership that you have chosen. It is suggested that you print this page
by pressing the print button on your browser. In the event that you have any
questions or concerns regarding your credit application, please contact the
dealership and ask for the Internet Sales Manager.
 
 
Information We Collect

We collect nonpublic personally identifiable information about you and other
applicants for many reasons, including to help identify you, evaluate your
application, service and manage your Lease or Loan (''Account'') and broaden our
relationship with you (such as by offering you products or services that you may
find valuable). We collect this information from a number of sources, including
the following:
 
 
·    Information provided by you on Account applications and other forms,
including identifying information such as address, telephone number, e-mail
address, social security number, date of birth and credit information such as
income and employment. .
·    Information obtained through your transactions and relationships with us,
our affiliates and others, such as items purchased, payments, payment method,
and information provided on customer service and collections calls.
·    Information provided by credit bureaus and similar companies, such as your
account and payment history with other lenders.
·    Information provided by other third parties, such as demographic firms, in
connection with marketing programs.
·    Information obtained online, including from ''cookies'' (small pieces of
data stored by your Internet browser on your computer) or other technology
that may be used to remember passwords for you, to track your website usage
with us, and to provide you with customized content, among other things.
 
 
Information We Share With Others

We may use and share all of the information described above, subject to
applicable law, with the following (these examples are not intended to be
all-inclusive):
 
 
·    Service Providers - We provide information to third
parties (including our affiliates) to assist us in servicing Accounts, like
preparing billings statements and promotional materials, administering and
enforcing our Accounts and responding to customer inquiries. We also may use
marketing firms, such as modeling companies, to assist us in our own marketing
efforts. .
·    Our Affiliates - Our affiliates are other companies in
The Herb Chambers companies family. In addition to using affiliates to perform
services in connection with your Account, we may provide information such as
identification, transaction and experience information, to The Herb Chambers
Companies. owned automobile dealerships.
·    Others - We report sale information, such as credit
limit, balances and payment information, to credit bureaus. In addition, we
may buy and sell assets, lines of business and/or Accounts. When this occurs,
customer information generally is disclosed to bidders and is one of the
transferred business assets. We also disclose information about you to third
parties in certain other circumstances, as permitted by law.
 
 
Our Security Procedures

The security of customer information is very important to us and we take a
number of steps to safeguard it. We maintain physical, electronic, and
procedural safeguards that comply with federal standards to guard non-public
personal information about you. We limit access to personal and account
information to those employees and agents who assist us in providing products
and services to you. Employees who fail to follow our established standards are
subject to disciplinary action. We also require third parties to whom we
disclose nonpublic personal information to adhere to this Privacy Policy and to
establish information security procedures.
 
 
Your Access to Information

We provide you access to information about your Account in several ways. For
example, we send you monthly billing statements outlining your transactions,
finance charges and other Account information. You may also call the customer
service telephone number if you have additional questions about your Account.
 
 
How This Policy Applies to You

The general provisions of this policy apply to all visitors to
www.herbchamberslexus.com. Supplemental provisions related to financial information
apply only to consumers and/or customers who apply for and/or receive financing
for personal, family or household purposes. The examples contained in this
Privacy Policy are illustrations only, and are not intended to be all-inclusive.
If you become an inactive customer, or if we close or suspend your Account, we
will continue to adhere to the privacy policies and practices described in this
notice to the extent we retain information about you. We may amend this Privacy
Policy at any time, and we will inform you of changes as required by law. You
may have other privacy protections under state and federal laws and we will
comply with all applicable laws when we disclose information about you. This
Privacy Policy replaces our previous disclosures to you about our information
practices.